AJH Complaint Handling founder Anthony Heather has over 22 years experience in the financial services arena and complaint handling.
Anthony Heather is a practising Chartered Financial Planner who understands that complaints are often opportunistic and should be vigorously defended.
AJH Complaint Handling has successfully defended many Mortgage Endowment and Personal Pension Contracting Out complaints, to the extent that in many cases the complainant has not referred their case to the Financial Ombudsman Service (FOS), or they have successfully convinced the FOS not to find in favour of the complainant.
AJH Complaint Handling has successfully defended Mortgage Endowment complaints even where no client file was retained.
We can deal with complaints from receipt of the letter up until issue of the final management decision letter and beyond
Where complaints are dealt with efficiently and quickly, following a structured approach, it is easier to demonstrate to Professional Indemnity Insurers that the firm has the "complaints risk" under control as far as possible.
Delegating the handling of complaints is more likely to lead to the successful defence of the complaint.
Delegating the handling of complaints is likely to free up your time. The complaint handling fees are very likely to be more than offset by the fees/income you can generate with the time saved.
AJH Complaint Handling can work on either a fixed cost or hourly charging basis.
35 Mayfield Avenue
029 2021 7224