Are you receiving unjustified and opportunist mortgage endowment or other financial services complaints?
Do you wish to defend these complaints vigorously, but don't know where to start?
And do you have no time to deal with these complaints?
AJH Complaint Handling can help.
Our Service
AJH Complaint Handling can handle complaints covering the following areas:
- Mortgage endowment complaints
- Investment Bond complaints
- With Profits Bond complaints
- Any other financial services related complaint
AJH Complaint Handling can deal with complaints from receipt of the letter up until issue of the final management decision letter. We will provide regular reports outlining progress with each complaint being handled.
In the great majority of cases, a complaint investigation can be completed by post or email. I am therefore happy to work with firms anywhere in the United Kingdom.
Experience
AJH Complaint Handling is run by Anthony Heather.
I have over 15 years experience in the financial services arena, and have both current and previous experience of complaint handling and dealing with the Financial Ombudsman Service (FOS), as well as experience in the Compliance arena.
I am a practising Chartered Financial Planner who understands that complaints are often opportunistic and should be vigorously defended. I have successfully defended many Mortgage Endowment complaints, to the extent that in many cases the complainant has not referred their case to the FOS, or I have successfully convinced the FOS not to find in favour of the complainants.
I have successfully defended Mortgage Endowment Claims even where no client file was retained.
The Increasing Volume Of Complaints
In an increasingly litigious society, complaints are becoming more common.
A structured approach is essential if these complaints are to be dealt with according to the Financial Services Authority rules. A thorough review can often allow a detailed and thorough defence of the transactions leading to the complaint, meaning that it is more likely that these complaints will not be upheld, and therefore save the extra expense of loss assessment, and payment of claim/Professional Indemnity Insurance excess. You are therefore more likely to be able to prevent a complainant from referring their complaint to the Financial Ombudsman Service.
If the complainant does refer the case to the Financial Ombudsman Service, after a thorough investigation, the Financial Ombudsman Service is more likely to find in the advisers favour, rather than uphold the complaint in favour of the complainant.
The Effect on Future Professional Indemnity Premiums
Where complaints are dealt with efficiently and quickly, following a structured approach, it is easier to demonstrate to Professional Indemnity Insurers that the firm has the "complaints risk" under control as far as possible. .
Delegating the handling of complaints is more likely to lead to the successful defence of the complaint.
Cost Effectiveness
Delegating the handling of complaints is likely to free up time for the firm/individual. The complaint handling fees are very likely to be more than offset by the fees/income generated by the firm/individual who does not have to work on the complaint.
AJH Complaint Handling can work on either a fixed cost basis, or hourly charging basis.
If you would like more information, please contact us
Contact
Online Contact Form: Here
Email: info@ajhcomplainthandling.co.uk
Telephone: 02920 554188
Address:
AJH Complaint Handling
35 Mayfield Avenue
Cardiff
CF5 1AL
